Refund Policy Overview
This section outlines the conditions under which refunds may be issued for products purchased through Fitness Ritual Radio.
Refund Policy
Kinetic Ritual Group & Fitness Ritual Radio
Effective Date: 2026
1. Overview
This Refund Policy outlines the conditions under which refunds may be issued for products purchased through Fitness Ritual Radio.
2. Digital Products
Due to the nature of digital content:
– All digital downloads (including music files) are non-refundable once accessed or downloaded
– Please ensure compatibility before purchasing
3. Physical Products (Merch)
For physical items:
– Refunds or exchanges may be offered for:
– Faulty or damaged items
– Incorrect items received
Requests must be made within 14 days of delivery
4. Contact
For refund enquiries, please contact us via the website
Frequently Asked Questions
Find answers to common questions about refunds for purchases made through Fitness Ritual Radio.
Can I get a refund for digital downloads?
No. Digital products are non-refundable once they have been accessed or downloaded.
What if I have a problem with my download?
If you experience issues accessing your files, please contact us and we will assist in resolving the issue.
Can I return physical products (merch)?
Yes, if your item is faulty, damaged, or incorrect. Please contact us within 14 days of delivery.
How long does it take to process a refund?
Approved refunds are typically processed within 7–10 business days, depending on your payment provider.
How do I request a refund?
Please contact us via the website with your order details, and we will review your request.
Clear Terms for Digital Purchases
This section outlines our refund policy, including how digital downloads and physical products are handled across Fitness Ritual Radio.